Frequently Asked Questions

Everything you need to know about bringing Pigment into your home.

What is the typical shipping timeframe for furniture and decor?

Standard decor items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery and assembly.

Do you offer fabric swatches for upholstered items?

Yes, we offer complimentary fabric swatches for all our custom sofas and chairs to help you choose the perfect texture and color for your space.

What is your return policy for home goods?

We accept returns on most items within 30 days of delivery. Please note that custom-made furniture and final sale items are non-returnable.

Are your wood products sustainably sourced?

At Pigment, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood sources.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. For large furniture deliveries, our logistics partner will call you to schedule a specific delivery window.